General

  • Nijorshop Retail (“NR”) is the licensed owner of the brand Nijorshop.com and the website Nijorshop.com (”The Site”) from Nijorshop Retail Grocery Supplies (“NRGS”)., having its registered address at 1st Floor, Jha Complex Jahajghat Road, Tezpur, Assam-784001 (“NijorShop”, “we”, “us” or “our”) is managing and operating the mobile application/website www.nijorshop.com (collectively referred to as the “Nijorshop”) through which it inter alia facilitates the sale of Groceries, kitchen appliances, personal care and grooming accessories and other products (“Product(s)”) to the users of the Nijorshop.com (“User” or “Users” or “you” or “your”).
  • We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the Nijorshop.com, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.
  • This cancellation, replacement, return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, replacement, return and refund thereof.
  1.  Applicability of Policy
    • By agreeing to use the Nijorshop.com and/or initiating a request for purchase of Product(s) on the Nijorshop.com, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Nijorshop.com.
    • Please note that we may from time to time change the terms of the Policy that govern your cancellation, replacement, return and refund of an order for Products on the Nijorshop.com. Every time you wish to use the Nijorshop.com, please check the Policy to ensure you understand the terms and conditions that apply at that time.
  2.  Cancellation of Products
    • You can cancel orders for Products partially or fully prior to the shipment is “Out for Delivery”. Orders cannot be cancelled once the package is “Out for Delivery”. You can track your order under ‘My Order’ section of your account on Platform or via link send to your email id.
    • In case you change your mind in relation to a particular order of the Product(s), you may cancel the placed purchase order on Platform under “My Orders” section of your account.
    • On receipt of the cancellation request, we will attempt to cancel the order/shipments as long as it is not “Out for Delivery”. You will receive an email as soon as the cancellation is accepted and the amount paid towards the partial/full order will be refunded to you within 1-7 (one to seven) business days from the date of acceptance of cancellation request. The amount shall be refunded to you through the same mode of payment used by you for the purchase or via credit to your store credit account which can be used for subsequent purchases. All refunds, except for refund to store credit account, shall be subject to our discretion, applicable policies and charges of the User’s bank/ financial institution.

 Replacement or Exchange of Products

  • You may initiate the request for replacement of the Product within 7 days from the time the Product(s) is delivered to you (“Replacement Period”) All our packages come with “Tamper Evident Void Seals”, for more information on our packaging. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify you from any replacement claims for physically damaged/defective products, incorrect product, or missing accessories.
    • You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful replacement pick-up. We would accept the request for replacement of such Product subject to the terms of this Policy.
    • If you have received any Product which is subject to replacement in terms of this Policy, we suggest you to immediately register a request in this regard on the Nijorshop.com. We will in our sole discretion verify if: (a) the defects and damages in the Products or inaccuracy claimed in such Products are acceptable by us, or (b) such defects, damages or inaccuracy are due to our default, and will accordingly post verification, accept or reject the request for replacement. For such verification, we may request you to send us images of the damaged, defective or inaccurate Product received and/or allow our personnel to schedule a call or visit to assess the damage, defect in the Product. Alternatively you could also share the Brand DOA certificate for us to process replacement. Further to the assessment of the damage or the concern reported in the replacement request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
    • Your replacement will be processed only when the conditions as may be stipulated by us are fulfilled at the time of replacement of such Products, such as the Product to be replaced being provided to us in original condition along with the price tag intact including original packaging of the Product, the serial number/ bar code of the Product matches our records, if Product(s) bought as a combo then Product(s) sent for replacement to be as a complete combo, the brand outer packaging of the Product and all accessories therein shall be intact, no damage having occurred post-delivery of the Product while in your possession etc.
    • You agree that we will not replace any Product: (i) if you have placed the order for a wrong Product model, colour or incorrect Product, (ii) if the Product belongs to non-replacement Product category (iii) if you fail to request replacement/register a complaint in relation to a damaged, defective or inaccurate Product within the Replacement Period.
    • You should raise a replacement request at 882233 2705 or customercare@nijorshop.com to get a Replacement Authorization code for any of the eligible reasons. Once we receive your replacement request. The manifest copy will be your reference to track the return order for replacement in transit and claim for any losses in transit. Once the returned Product has been received by us for replacement, replacement Product will be shipped to your address entered on the original order.
    • You can’t replace Insta. Delivery (less than 3 hours of delivery) Product purchased by you on the Nijorshop.com at our physical stores/ boutiques provided you.
  •  Return
    • You may initiate the request for return of the product within 7 days from date of delivery (Return Period) if:
      • Product ordered is different from what was ordered basis the Product description provided on the Nijorshop.com, to be reported to us within 24 hours of delivery.
      • User will be given an option at our sole discretion to raise a return request, only when the Products are not available in stock with NijorShop.
  •  Refund
    • At the time of raising a request for return or cancelling the Products on the Nijorshop.com, you may seek refund. Such refund will be made to you only in the event the payment has been received by us for the Product.
    • Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within 48 (forty eight) hours from the date of us receiving the returned Product back at our warehouse. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the Product, the brand outer packaging of the damage or defective or inaccurate Product and all accessories therein is intact. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. The refund amount will be credited to the original payment mode opted by you or given as Store credit to you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.
    • We do not make any cash refunds. The amount will be refunded to you within 7 (seven) working days into the original the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
    • Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.
    • We provide refund for few scenarios such as Product for replacement is not available with us or for Products that were incorrectly represented on the website. We reserve the right to reject a refund request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and send the returned Product back without initiating a refund.
  • Please refer below table to understand mode of refund as per our discretion for different Payment Types:
    For Insta and Standard Delivery
    Original Order – MODE OF PAYMENT MODE OF REFUND
    Credit Card Credit Card
    Debit Card Debit Card
    Net-Banking Net-Banking
    BNPL BNPL
    Cash on Delivery Store-Credit
    Store Credit + another mode Store Credit and the same Mode of Payment
    Pick At Store Orders
    Any mode of payment Store credit loaded on Gift Voucher

    If for any reason the refund to the original Mode of Payment fails at our payment gateway, then we will reach out to you to share alternate account details to process a manual refund. No other exceptions will be made for refunds to a different card or bank account.

 Customer Support

  • Any queries or concerns relating to the cancellation, replacement, return and refund may be directed by you to our customer support team who can be contacted at:
    Email: customercare@nijorshop.com
    Phone Number: 882233 2705 (9:30 AM to 7:30 PM, 365 days)