Returns & Refund Policy
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
| Grocery – (Dairy, Bakery, Fruits and Vegetables) | 2 Days Refund Only |
| Grocery – (Remaining items under grocery) | 10 days
Refund only Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. Rest of grocery items from NijorShop would be delivered through reattempt in case you miss your slot.
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No Questions Asked
10 days
Refund or replacement
This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms.
This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.
Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes
a. product undelivered
b. product/accessories missing
c. wrong product/accessories delivered
No Returns categories
Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
